The Fire Place Chesham Ltd | Woodburning Stoves Fireplaces

The Stove Stove Supplies Chesham Ltd
T/A The Fire Place Chesham
Supply and Installation
Terms & Conditions

So that you can be clear as to what to expect, we have written terms & conditions. Please read them carefully. Payment of a deposit constitutes approval to carry out the work and acceptance of our terms and conditions

1. Your contract for supply of goods or services: All installation work is carried out by The Fire Place Chesham ensuring your work is carried to our high standards, we do not use sub contractors. When accepting a quote from The Fire Place Chesham you are entering into a contract to supply and install the appliance. Your deposit 50% will be used to pay the cost of the appliance and installation materials. We will collect the balance of the money due upon completion of the work.

2. Preparation of site: We will expect the room and any access to the room to be prepared prior to our arrival. Delicate items, decorations & valuables (TV’s, artwork etc.) should be removed. We will be using dust sheets and will protect flooring. We will be taking precautions to prevent escape of soot or dust but it should be considered that cleaning up after we leave will be necessary. Although we take every care in the work we do we cannot guarantee no dust or soot will settle. These microscopic particles which can bypass even the finest of filters. If you are particularly concerned we would recommend that you remove items which may be affected. The sealing between the register plate and stove will be carried out. This may deposit some flue debris from time to time.

3. Waste: We are a licensed waste carrier and all waste (if quoted) will be bagged, removed from site and disposed of at a place licensed for the purpose.

4. Warranties: The warranty only applies to equipment or materials we have both supplied & fitted. Parts or use excluded by the manufacturer will also remain excluded, in the case of stoves, items excluded under any warranty are usually; glass, rope seals, bricks, baffles, and grates. Only those specific parts described in the warranty are covered, not ancillary or associated parts or materials. Our lifetime warranty on labour includes defective workmanship, but it does not cover wear & tear. Due to the nature of roof work, all roof repairs only carry a 12 month warranty. In addition, to ensure we can monitor use & ensure servicing is being carried out properly, it is a requirement of our warranties that we carry out servicing at the manufacturer’s stated intervals which is usually at least annually. Failure to comply with the servicing requirements will invalidate the warranty. Any covered failure during the warranty period will be resolved free of charge.

5. Quotations: All our quotations are fully inclusive. Where an error or omission has been made to a quotation, we reserve the right to re-quote or decline the job before commencing. Please check any quote includes all the options & work you are expecting. Sometimes manufacturers will show products that have chargeable options shown. If you are expecting something to be included & it is not shown, please ask.

6. Winter installations & servicing: Weather conditions between October and February can often delay deliveries & render work impossible to carry out due to wind, rain, frost & snow combined with short daylight working hours. We would strongly recommend you minimise the chance of external factors out of our control causing jobs overrunning by booking work outside this period.

7. Price Match Promise: We will always review our competitors' comparable quotes and try to match. This price promise is for a like for like specification. We need sight of the written quotation (not estimate) for verification.

8. Roof work: On occasions it may not be possible to undertake the work safely without additional equipment due to factors unforeseen at the time of survey. In this instance we will quote for additional equipment before commencing work. Where weather conditions make it unsafe to work we will have to re-schedule the work, you will not be charged for lost time. In order to comply with our insurance requirements we may need to secure ladders to external walls by means of eyebolts, these are drilled into the brick work and removed when we have completed the work.

9. Cancellation or inability to access the property: If we receive cancellation notification less than 24 hours prior to agreed appointment time, or for any reason we arrive on site for an agreed appointment & we are unable to gain access to the property to carry out our work, we reserve the right to retain the deposit to cover losses.

10. Flue testing: Testing of a flue only gives an indication of the integrity of the flue on the day it is carried out, passing a flue test is not a 100% guarantee that it is safe but only that it has passed the test to BS6461. Subsequent failure can occur at any time.

11. Job overruns: If we are unable to complete any task in the allocated time, we will reschedule as soon as possible. Where we are unable to attend at an agreed appointment time or day, we will not be held responsible for any consequential costs or charges.

12. Payment: A 50% deposit is required when ordering. The balance of the final invoice is due on the day works are completed. Any special prices and discounts offered are strictly subject to payments being made within agreed timescales outlined here. Under the “late payments to small business’ act”, all outstanding invoices more than 30 days will automatically incur an £80 surcharge & will be subject to interest @ 4.5% above base rate. Furthermore all costs of recovery will be the liability of the customer. We do not accept cheques. Goods remain the property of the company until paid for in full. We do not accept cash payments. Any payment required to be made in cash will be subject to a 2% cash handling fee.

13. Goods delivered to site: Where we are delivering goods to site prior to commencing installation or leave goods on site during an installation, the responsibility lies with the customer for their safekeeping. Should any goods become damaged or go missing while our engineers are not on site, replacement goods will be charged for in full.

14. Fitting customers own equipment and materials: We cannot guarantee any products not supplied by us. Work Carried out by the customer or third parties. We cannot be held responsible for any work not carried out by us, whether or not we have provided advice or guidance (including drawings). A flue liner may be rendered useless during installation, where this occurs we cannot be held responsible for the replacement item. Where items are defective or not compatible, additional material & fitting costs will be incurred to rectify the situation. It is essential that any preliminary works ensure that no combustible materials (this includes plasterboard of any type) are located within 500mm of the proposed stove location. Failure to observe this requirement will delay the installation and require additional chargeable works.

15. Down-drafting: Many factors govern whether a chimney works or not. We cannot guarantee that successive modifications to the flue will resolve the problem. Refunds cannot be made for work carried out in this area.

16. Nests/ blockages/pests: When clearing a blockage it can take varying amounts of time to clear. Our engineers will advise of the likely cost as we proceed. Our normal rate for nest removal is £140 this includes the cost of waste disposal. If we need to break into the stack to facilitate the clearing of a blockage we will make good by either re-pointing or plastering, but no decoration is included. If we are prevented for any reason from completing the removal of the blockage, full time costs incurred will be charged. It is illegal to remove a nest where fledglings are present. Where wasps or bees are found, it is the customer’s responsibility for organising their removal.

17. Flue lining: Flexible stainless steel lining should be considered a temporary solution, life expectancy may be up to 30 years, steel liners have been known to fail in as little as 2 years if exposed to chemicals, or incorrect maintenance. We would not recommend burning anything other than untreated seasoned wood or anthracite on solid fuel liners. When relining, if a blockage or narrowing is encountered a hole may need to be cut into the stack, Where a flue lining cannot be completed due to narrowing of a flue or a tight bend no charge will be made. If you decline having an access hole made, labour charges will be due. By relining the flue we make it narrower, this will have a negative effect on the updraft on an open fire, which will to some degree be offset by the smoother surface. In some instances, especially where the old flue was only at the margins of working properly, modifications to the fireplace, or in very extreme instances, the installation of a chimney fan may be required. The work involved in this remedial action will be in addition to our quotation. Insulation of a lined flue is with horticultural grade vermiculite. Any spillage is impossible to avoid, but is harmless & will disperse completely in a short time.

18. Twin Wall Chimney systems: When fitting a new twin wall chimney and we have to pass through a roof structure in order to conform to regulations with regard to distances from combustible material it may not be possible to align the appliance exactly where we would like to. Cold chimneys in particular external steel chimneys may require pre heating in order to induce an initial updraft prior to lighting.

19. Fuel: Most stoves, stainless steel flue liners & cowls are not designed for burning processed smokeless fuels or processed wood with added chemicals, use of which will void the manufacturer’s guarantee.

20. Plastering & Rendering: When rendering inside a fireplace opening and plastering the front, it is normal and unavoidable for small shrinkage cracks to appear as the plaster dries. While we take care to achieve a good finish, patch plastering cannot always produce a perfect result. Inset fires installed directly against a plastered wall are particularly prone to "crazing" (fine surface cracks). We will return once to rectify this at our expense if it occurs, but if it happens again, we recommend making modifications to the surrounding area.
Patch repair plastering will require the customer to prepare the surface prior to decorating. Decorating includes all surface preparation, such as sanding and filling, to achieve a suitable finish.
If skirting boards need replacing as part of the work, this is not included in our quote unless specifically stated.

21. Stoves: During use, the stovepipe expands with heat, and it is normal for a small crack to appear between the register plate and the stovepipe. This does not affect the stove’s performance.
In some cases, a severe offset in the flue may prevent the stove from being perfectly centred in the opening. Additionally, it is not always possible to meet the manufacturer’s recommended clearance gaps around the appliance due to existing structural factors; this does not breach current regulations.
It is the customer’s responsibility to ensure that a stove certified for use in a smokeless zone is selected where required.

22. Fireplaces and hearths: We use natural materials, so variations in colour, pattern, and finish are to be expected and cannot be guaranteed.
When fitting, we aim to centre the fireplace within a tolerance of 10mm on the chimney breast and 2mm on joints. Adjustments may be required to account for uneven floors or walls.
Due to the fragile nature and heavy weight of these materials, minor scratches or chips can occasionally occur during fitting. Where necessary, we will make good any imperfections as part of the installation.

23. Special Orders: where a deposit has been taken for goods or materials that have been especially procured, the deposit is taken on the understanding that it is non refundable. Where we agree to re-stock goods or materials, we will pass on the handling charge made by our suppliers this is normally 20%.

24. Materials and Goods Ownership and Risk: All materials and goods remain the property of The Stove Store Supplies Chesham Ltd (T/A The Fire Place Chesham) until the all outstanding invoices are settled. All risk in materials and goods passes to the customer upon delivery to the customers site.

25. Installation dates: We require a minimum two weeks notice should you require to move your installation date. Work must be completed within 2 months of deposit being paid unless previously agreed. Should work need to be moved further out we reserve the right to revisit the quote and increase prices in line with any cost price increases we have incurred.

E&OE